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Privacy Policy

To our individuals clients:
Our privacy policy sets out how Guitar Avenue SG uses and protects any information that you give us when you engage in our services. 

Guitar Avenue SG believes in protecting the information given to us by our customers. We respect and understand that all personal information will only be used in accordance to this privacy policy statement. This policy statement may be updated when necessary, thus you should check this page from time to time to see if any amendments have been made.

This includes:
1. Sharing of personal particulars includes contact number and address which will be given to the instructor/student (depending on where the lesson is held at) so that the lessons can be carried out. Address will not be given out if the lesson is not held at the instructor’s/student’s home. 

2. Personal information will not be shared or exchanged without your consent with any third party for any reason whatsoever.

3. Personal information is required for our internal record keeping and market research purposes.

4. Your email address and bank details are required for transaction purposes.

5. The information may be used in order to improve on our services.

6. Updates and promotions may be sent via email and you may be contacted with regards to our services.

Parties to whom we are allowed to disclose information to:
1. In the situation whereby a review of our firm’s practices are required under the national licensing board, or when necessary to respond to an inquiry or complaint from such a licensing board or organisation.

2. In the event of any threatened legal proceedings to settle any dispute or for the purpose of dispute resolution should any conflict arise whereby we need to take legal precautions, regardless of whether initiated by or against us. 

3. In such cases, the information is used to file against the lawsuit but it does not become disclosed to any other third party public records. 

TERMS & CONDITIONS
1. All particulars need to be filled up in order for slots to be arranged and booked.
2. Personal particulars must be true and frauds will be taken seriously.
3. Both parties will maintain confidentiality and personal particulars will not be disclosed to any third parties or used for any other purposes.
3. Payment for guitar/ukulele lessons is to be made before the 1st of every 4 lessons.
4. Payment methods that are accepted: Cash or Bank Transfer ONLY. Cash payments and bank transfers should be paid to Guitar Avenue SG strictly before the lessons are carried out. The instructor will not carry out the lesson if no payment is received.
5. No refunds will be done if you wish to cancel the lessons. Lessons may be postponed and re-scheduled to the next week or any other day/time subject to the instructor's availability and only if notice is given at least one day in advance.
6. Any last minute cancellations on the day itself will still be regarded as a lesson being fulfilled, and there will be no re-schedules or refunds. This is because the instructor has already cleared their schedule in order to make time available for you at the given time slot. 
7. By filling up the contact form and upon receiving a confirmation email, you are agreeing to the terms & conditions.
8. All students should have their own guitar/ukulele before the commencement of the lessons as instruments will not be provided. The instructor will bring along an instrument but it is for demonstration purposes and not for the student's usage, unless the instructor agrees otherwise. 
9. Students are responsible for the care of their own instruments and the instructor will not be liable if student accidentally damages their own instrument in the midst of a lesson. 
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